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Profile |
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Strong skills in oral, written, and visual communications.
Ability to see patterns and connections to create organized systems.
Create a balance of client, user, and system requirements.
Excellent editing and proofreading skills, translating into attention to detail. |
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Education |
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Carnegie Mellon University
M.A., Professional Writing
Concentration in Design
December 1998
Penn State University
B.A., English
May 1995 |
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Software Skills |
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Allaire Home Site
Adobe Illustrator
Adobe Image Ready
Adobe PageMaker
Adobe Photoshop
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Microsoft Word
Quark Xpress
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Professional and Academic Experience
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Information Architect, Search and Browse
Barnes & Noble.com
February 2002 - Present
New York, New York |
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- Took inventory of data points across books, music, and video stores to redesign their search results and product pages for clarity and consistency. (not live)
- Monitor query reports and search engine activity to create enhancements allowing for better quality search results.
- Develop modular templates and document the functional specifications for data- and tool-driven pages.
- Manage changes and enhancements to data-driven pages, and prioritize with technology group for bundled launches.
- Lead functional testing for data-driven pages and search engine enhancements to ensure they meet specifications.
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Instructor, Interface Design
Fashion Institute of Technology
August 2000 - Present (part-time)
New York, New York |
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- Developed and teach undergraduate course exploring different expressions of interface design, creating an environment to inspire students to practice iterative product development.
- Design weekly lesson plans to encourage awareness of and expertise in software and web interface design.
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Senior User Interface Designer
Columbia House
August 2001 - February 2002
New York, New York |
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- Concepted a new purchase process to improve cart abandonment rate and increase upsell opportunities.
- Improved purchase process on satellite sites, designing a clearer presentation of items in shopping cart.
- Developed new features based on customer needs observed in usability testing of our target audiences.
- Wrote and maintained site style guide that ensures consistency throughout new sections of sites.
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Senior Information Architect
Razorfish
March 1999 - July 2001
New York, New York |
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- Led the information architecture for the Charles Schwab site for over one year, helping to bring its rating to number one for the first time in the site history.
- Created the information architecture for a series of web tools, ensuring that each followed the same interface standards.
- Oversaw the IA, design, writing, and development of complex projects for clients such as MetLife Financial Services and Guardian Life Insurance.
- Developed test scripts and organized usability testing to uncover how people interact with proposed interfaces.
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Manager, Information Architecture
Razorfish
January 2000 - July 2001
New York, New York |
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- Oversaw the Information Architecture group in New York through monitoring projects, ensuring product quality, and identifying best practices.
- Held bi-monthly meetings and managed an IA intranet to raise awareness of tools and resources for learning.
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Writer/Web Developer, Intern
Communications Development
May 1998 - August 1998
Washington D.C. |
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- Designed and implemented two websites; translating offline training materials on effective writing to digital formats.
- Created and taught in-house workshops on software applications, HTML, and human-computer interaction.
- Worked as part of a team to develop reports and publications for the World Bank and United Nations.
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Technical Writer
Document Design International
January 1998 - May 1998
Pittsburgh, PA |
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- Wrote software and product manuals that organized user instructions in a clear intuitive way.
- Focused on precision and clarity to organize large amounts of data into manageable pieces of information.
- Used and tested products to ensure technical manuals were easy to use and appropriate for target audiences.
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English Teacher
NOVA intercultural Institute
September 1995 - March 1997
Akashi, Japan |
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- Taught English to small classes of Japanese students, using creative resources to accommodate the different levels of learning.
- Prepared lesson plans using my own unique alternative materials in order to make learning both informative and fun.
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Related Experience |
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Senior Thesis Advisor
Fall 2001
Fashion Institute of Technology |
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Instructor, Desktop Publishing
Fall 1998
Carnegie Mellon University |
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Web Developer
Spring 1998
Carnegie Mellon University |
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Writer/Designer
Spring 1998
Rachel Carson Homestead |
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Editorial Consultant
Fall 1997
Carnegie Mellon University |
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Information Designer
Fall 1997
Software Engineering Institute |
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Writing Intern
Spring 1995
Hospital Association of Pennsylvania |
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Writer and Editor
Fall 1994 - Spring 1995
CELT, Penn State University |
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